Accepting New Patients: (604) 983-2132

First Visit – What to Expect

Please take a minute to read about what to expect for your first appointment at Smiles by Pocock.

New Patient Appointment Consultation Information

Welcome to Smiles by Pocock! The first consultation in our office takes approximately 90min. This time reserved for you and your family.

What do I need to do to prepare for my appointment

You’ll need to complete a health history form. You can download this form HERE.

You can send the completed form to our email If you are not able to, you are welcome to fill out the health history form in the office on your first visit. 

What should I bring to the first appointment

You don’t need to bring anything, just come on time, bring your smile and clean teeth and we will take care of the rest.

How do I get to Smiles by Pocock

We are located at #600- 224 West Esplanade, North Vancouver, in Lower Lonsdale, close to the Sea bus.  We have some complimentary parking which is located off Semisch Avenue in the parking garage.  See the diagram and our video here.  You can park in any spot with Dr. Pocock’s name on it. 

Is there a cost for the consultation?  

The initial consultation is complimentary.  We have dedicated 90 minutes of time to you.  If for some reason you need to reschedule, please allow as much time as possible for us to schedule another patient to be seen.

What happens during the consultation?

  1. The treatment coordinator will take an x-ray and a series of photos of your teeth which allow us to make a proper diagnosis for you. If you have had this X-Ray taken elsewhere, no older than a year we are happy to request it for you.
  2. Dr. Pocock will provide a thorough exam and discuss his  recommendations. 
  3. You will be shown samples of the appliances you might wear, and you will be given the opportunity to ask any questions you may have.  This is an information session so that everybody has a good understanding of what and how things will happen. This way you can make an educated decision. 
  4. The Treatment coordinator will provide the fee, and payment options and she will prepare all necessary paperwork for you. 
  5. We are happy to provide you with appointments if you decide to proceed with treatment.  


Am I able to start right away?  

Yes! Some procedures we can start right away if our schedule permits.

How often will I have to come for appointments?

There are usually a few appointments to get started, after that we generally see you every 6-10 weeks.

Does it hurt?

From time to time your teeth will be tender, especially at the beginning of your treatment.  Before too long you will be used to your new appliance, and it will feel quite comfortable.  

How long does it take?

Depending on your age, most treatments are on average 12-24 months.

Our Mission

Our team is committed to continuous education, development, and training to keep us at the forefront of orthodontic best practices.

Highly Rated Orthodontist in the North Vancouver Area

We have operated for more than two decades in the beautiful North Shore district of Vancouver.

Smiles Rewards Program

Our unique Smiles Rewards Program offers all patients the opportunity to earn points that can be redeemed for a wide variety of fantastic promotions. One of our core values is to teach children competence and responsibility for the care of their own teeth.


We offer the latest advances in sleep apnea technology through our association with the University of British Columbia. We work with the most high-tech braces available to ensure your best possible results are achieved gently, quickly, and with fewer appointments. We pursue and adopt the latest advances in the technology for our office and service environment.

Insurance & Billing

The cost of your orthodontic treatment will vary, depending on your individual needs and treatment plan. Our staff will discuss the cost of your treatment and each available payment plan option with you, so you can make the best choice for yourself and your smile. We will work with you to create a payment plan that fits your budget, and you will know what to expect before beginning treatment.

Why Choose Our Practice


Your smile is yours forever, and we want to make it as easy as possible for you to receive the best orthodontic care whenever you need it. Our practice accepts most major credit cards. Click here to use our payment plan calculator!


Our educational commitment to patients ensures that you receive all the information you desire in order to make informed decisions and achieve the change you want to see in your smile.


Our team is committed to continuous education, development, and training to keep us at the forefront of orthodontic best practices.

1,000+ Satisfied Patients

We're so thankful to have such amazing patients that have taken the time to share their experiences on Google, Facebook, RateMDs, and other online sources.

Excellent service, super friendly staff... All I can say is , I highly recommend!

Armando N.

Rating: 5/5

Contact Your North Vancouver Orthodontist Smiles by Pocock

Office Hours

Mon: Closed
Tues: 7:30 AM - 4:30 PM
Wed: 7:30 AM - 4:30 PM
Thur: 7:30 AM - 4:30 PM
Fri: 7:30 AM - 4:30 PM
Sat: By Appointment Only
Sun: Closed

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